About Us

The Elkhart Area Central Service Office is “an AA service office that involves partnership among Groups in our community—just as AA groups themselves are partnerships of the individuals. A central office is established to carry out certain functions common to all the groups—functions which are best handled by a centralized office—and it is usually maintained, supervised, and supported by these groups in their general interest. It exists to aid the groups in their common purpose of carrying the AA message to the alcoholic who still suffers.”

AA ® Guidelines Central or Intergroup Offices from GSO Box 459

The duties and responsibilities of the Central Service Office is outlined in The AA Service Manual combined with Twelve Concepts of World Service printed in the 2009-2010 edition, published by AA World Services Inc. and the AA Guidelines for Central or Intergroup Offices also printed by AAWS, New York, specifically:

“…central offices (are) supported by the AA groups in the communities they serve. Each group elects a representative to attend central office meetings. These offices provide such services as:

  1. Receiving, arranging and following up Twelfth Step calls.
  2. Answering inquiries about AA.
  3. Establishing local public information committees.
  4. Maintaining information about local hospitals and recovery facilities for alcoholics.
  5. Publishing local AA meeting lists.
  6. Providing a newsletter.
  7. Ordering, selling and distributing AA Conference approved literature.”

—The AA Service Manual pp S41-S42


Sometimes it seems like the Central Service Office, also known as the Intergroup Office, is the best kept secret in AA.

It really shouldn't be, since a major part of its service is communication. The CSO serves as a place for AA groups to communicate with one another and for the local AA Fellowship to communicate with people and institutions outside of AA.

The CSO provides phone service for Twelfth Step calls and other inquiries. The office is open Wednesday through Friday from 3 – 7 pm and Saturday from 11 am – 3 pm. Outside of office hours, there is a 24 hour telephone service to answer calls.

The CSO co-ordinates Alcoholics Anonymous group activities.

The CSO is a place where non-alcoholic professionals like physicians or clergy can get information about Alcoholics Anonymous.

The CSO publishes a schedule of meetings in the Elkhart County area.

The CSO publishes Shareguide, a newsletter with articles, reports, and information.

The CSO sells a wide selection of Conference-Approved literature, including Alcoholics Anonymous, “ The Big Book,” in English, Spanish, large type, and on CDs. There are also several different editions Twelve Steps and Twelve Traditions , and other books as well as many pamphlets. Your CSO can assist you in finding any Conference-Approved literature.

The CSO also carries a variety of gifts including excellent books which are not conference approved, and tokens or “chips”. These items might be appropriate gifts to sponsors, protégés, or others.

The Central Service Office is located at 949-A Middlebury Street in Elkhart. While it is inside Serenity Hall, it is not part of Serenity Hall; Serenity Hall is the CSO's landlord. Rent monies from groups' meetings do not financially support the CSO unless the group decides to make a contribution to the Central Service Office.

The Central Service meeting is at 6:30 p.m on the 3rd Monday of each month in the Central Service Office in Serenity Hall. Central Service Representatives (CSRs) from groups are expected to attend, but ANY member or friend of the AA Community is welcome.



Elkhart CSO - 949½ Middlebury Street - Elkhart, Indiana 46516

24 hour phone service: (574) 295-8188

Open: Wednesday, Thursday, & Friday 5-7pm; Saturday 11am to 3 pm